Accel Sleep™-Hybrid Mattress Warranty Policy:
- Limited Warranty Overview: Accel Sleep is committed to providing top-notch products that meet the needs of athletes seeking quality sleep. We stand behind the durability and performance of our mattresses, and we offer a limited warranty to ensure your satisfaction.
- Warranty Duration: All Athlete Mattresses come with a limited warranty of 10 years from the date of purchase.
- Coverage: The warranty covers defects in materials and workmanship, including sagging or body impressions that exceed 1.5 inches.
- Exclusions: The warranty does not cover normal wear and tear, misuse, or damage caused by improper handling. Stains, odors, and damage resulting from inadequate mattress support are not covered.
- Mattress Care Guidelines: To maintain warranty coverage, use the mattress on a suitable foundation with adequate support. Regularly rotate the mattress to promote even wear. Use a waterproof mattress protector to guard against spills and stains.
- Warranty Claims: If you believe your mattress has a defect covered under warranty, please contact our customer service team promptly. Provide your order number, images of the issue, and a brief description of the problem.
- Inspection and Resolution: Our team may request additional information or arrange for an inspection to assess the issue. If the defect is confirmed, we will repair or replace the mattress at our discretion.
- Transportation Costs: Customers are responsible for transportation costs associated with warranty claims, including shipping the mattress to our facility; if required.
- Refund/Replacement: If the mattress is deemed defective and is within the warranty period, we will repair or replace it. Please review the return policy for more details.
- Warranty Transfer: The warranty is non-transferable and applies only to the original purchaser.
- Limitation of Liability: Our liability is limited to the terms outlined in this warranty policy. We are not responsible for incidental or consequential damages.
- Modification of Terms: We reserve the right to modify the terms of this warranty at our discretion. For any warranty-related inquiries, please contact our customer service team at CX@accelsleep.com. Thank you for choosing Accel Sleep—we're here to support your journey to optimal performance and recovery.
Accel Sleep Adjustable Base Warranty
Accel Sleep Adjustable Bases offer a warranty which runs for up to twenty (20) years from the date of purchase, according to the tiers set forth below.
YEAR 1: Warranty covers defects in the workmanship or materials for a period of one (1) year from the date of purchase. Accel Sleep will send replacement parts for any defective part to the purchaser, and Accel Sleep will pay all authorized labor and transportation costs associated with the repair or replacement of any parts.
YEARS 2-5: During the years two (2) through five (5) from the date of purchase, Accel Sleep will o&er replacement parts for any defective part to the purchaser. The purchaser shall bear all service, transportation, labor, and shipping costs associated with the repair or replacement of the defective part(s).
YEARS 6-20: During the years six (6) through twenty (20) Accel Sleep will offer replacement parts for any mechanical bed part (excluding electronics, electrical components, drive motors, and massage motors). Purchaser shall pay 1/5th of the replacement cost of the defective part multiplied by the number of years since 5 years after the warranty commencement date, and Accel Sleep shall bear the remainder of the cost of the replacement part. The purchaser shall bear all service, transportation, labor, and shipping costs associated with the repair or replacement of the defective part(s).
Email CX@accelsleep.com to submit your warranty request.
5-Year Limited Warranty on Pillows
WHAT IS COVERED
This warranty covers any defects in materials or workmanship with the exceptions stated below.
HOW LONG COVERAGE LASTS
This warranty runs for 5 (five) years from the date of purchase.
WHAT IS NOT COVERED
The warranty applies only to the original purchaser and does not cover: (a) wear and tear; (b) damage caused by abuse or failure to follow care instructions; (c) normal changes in so!ness or resilience (including impressions less than 1.5 inches in depth); or (d) stains.
WHAT ACCEL SLEEP WILL DO
Accel Sleep, at its sole discretion, will repair, replace, or refund any pillow that proves to be defective in materials or workmanship.
HOW TO GET SERVICE
Email CX@accelsleep.com to submit your warranty claim. Please keep your receipt so that we may process your warranty request.
HOW STATE LAW APPLIES
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any consequential damages or losses arising from the purchase, installation and/or use of this product.
15-Year Limited Warranty on Fabric Headboard
WHAT IS COVERED
This warranty covers any defects in materials or workmanship, with the exceptions stated below.
HOW LONG COVERAGE LASTS
This warranty runs for fifteen years from the date of purchase.
WHAT IS NOT COVERED
The warranty applies only to the original purchaser and does not cover: (a) wear and tear; (b) improper maintenance, misuse, or alteration; (c) repair by unauthorized representatives; (d) damage resulting from transit or handling; or (e) transportation costs.
WHAT ACCEL SLEEP WILL DO
Accel Sleep, at its sole discretion, will repair, replace, or refund any product that proves to be defective in materials or workmanship.
HOW TO GET SERVICE
Email CX@accelsleep.com to submit your warranty claim. Please keep your receipt so that we may process your warranty request.
HOW STATE LAW APPLIES
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.