Benefits
Is the Accel Sleep™ Mattress made only for athletes?
No, it can be used by anyone and it will still provide all of the benefits.
What sets the Accel Sleep™ mattress apart from other mattresses?
What sets this mattress apart is the 37.5 temperature technology in the top fabric, the way the latex and cooling memory foam is layered and the springs underneath for support.
What are Accel Sleep™ Mattresses made of?
They use a 37.5 circular knit fabric as the top surface. Below it is gel memory foam and underneath that is perforated airflow latex. All of that sits above a recycled steel spring unit that provides ideal support. Together it's the perfect union of comfort and support.
Purchasing
Do you offer financing options?
We offer ShopPay and Affirm.
When does my trial period begin?
As soon as you receive your mattress you are in your 100 night trial period.
What are the dimensions of the mattresses?
- Twin - 38 inches x 75 inches
- Twin XL - 38 inches x 80 inches
- Full - 54 inches x 75 inches
- Queen - 60 inches x 80 inches
- King - 76 inches x 80 inches
- Cal King - 72 inches x 84 inches
Can I cancel or modify my order?
You have 1 day to cancel or modify your order because all products are made to order. Once production has begun it is difficult to stop the order from being produced. We can still make exceptions, we know things happen...
What if I need to modify my order?
Simply give us a call with your order number or send us an email at hello@accelsleep.com
Delivery
How will my mattress ship?
Our products usually arrive in 4-7 business days in the contiguous 48 states. If there is ever an issue, we will certainly call or email to let you know
Does Accel Sleep™ deliver outside the United States?
Currently we are only shipping in the US, if we do expand we will definitely let everyone know.
Do I have to be home to accept delivery?
Unless you have white glove and have paid for an install, you do not need to be home for it.
Can I specify a delivery date?
You can specify a delivery date, we will try our best to meet it or beat it. Once the product leaves our facility, it's somewhat out of our control and dependent on the lead times we were given by the shipping company.
How long will it take to receive my mattress?
It usually takes 4-7 business days.
Can I expedite my order?
The fastest we can deliver is within 4 days. Please put a note if you must have it within 4 days and we will rush it on our end.
Does Accel Sleep™ provide White-Glove delivery?
Yes, you have the option to pay for white glove during the checkout process.
Set-Up & Maintenance
How do I unpack and set up my Accel Sleep™ mattress?
We send mattress cutters with each box. Please use that and avoid using scissors or blades as it has a high chance of potentially damaging the fabric.
Is a foundation or bed frame needed? / Which frames can I use?
You can either use a pre-slatted platform bed or purchase one of the bases from our portfolio. It can also work with existing foundations as long as they have proper spacing between the slats.
How long will it take for my mattress to fully expand?
24 hours is usually the industry standard but the product should expand approximately 90% in about 5-10 minutes.
Does my mattress need to be aired out before use?
Not really, we use Certi-Pur foams. It is safe to give it 1-2 hours just in case.
How can I clean my Accel Sleep™ mattress?
Please spot clean with a gentle cleanser and a cloth.
Should I use a mattress cover/pad?
A mattress protector is always recommended to extend the life of the fabrics and help with accidents. We offer a really great mattress protector.
Should I flip or rotate my Accel Sleep™ mattress?
This is a one sided mattress so it is not flippable.
Returns
How long is the trial period?
The trial period is for 100 nights.
What is your return policy?
The full return policy is listed on t he return policy page for all of our products. You can find it at the bottom of the home page.
Do I have to keep the box in order to return my mattress?
For whatever reason we cannot get it right for you, we will as that you donate the mattress. Once its out of the box and the bag in came it, it's nearly impossible to get it back into the box.
Can I cancel my order?
Please send an email to cx@accelsleep.com or give us a call.
How do I return my mattress if I don’t want to keep it?
We will ask you to donate it and show receipt of proof and we will start the refund policy.
When will I receive my refund?
Refunds are usually processed 48-72 hours after a fully executed process.
Warranty
What is the warranty on the mattress?
The warranty is a 10 year limited warranty. You can find all the specifics on the warranty page. The link is at the bottom of the home page.
What do I do if I have a warranty claim?
Please either email cx@accelsleep.com or give us a call and we will guide you through the process. Our goal is to keep it simple and pain free for you.